Terms and Conditions

About Us

ChildsplayDirect specialises in Playmobil, Sylvanian Families, and stocks a huge range of products. We are a mail order division of the Whitminster Trading Co. Ltd, based in Gloucestershire.

Delivery Charges

Postage and packaging is charged in 3 bands, based on total cost of items.

Band 1: For an order costing up to £1.99 the charge for postage and packaging is £1.95

Band 2: For an order costing up to £20.00 the charge for postage and packaging is £3.95

Band 3: For an order costing above £20.00 the charge for postage and packaging is £4.95

Shipping prices are for UK mainland deliveries. Some areas are subject to additional delivery charges, for example the Scottish Highlands and Islands, Isle of Wight, Isle of Man, Northern Ireland, Scilly and Channel Islands. If you would like a delivery to any of these areas, please contact us and we can arrange an individual quotation.

Delivery Times

Orders placed before 2pm Monday – Friday will be dispatched the same day. All other orders will be dispatched the next working day. We use first class Royal Mail Post, and courier services, which all aim to provide next day deliveries. We will do our best to get your items to you as soon as possible. However, delays once the items are in the post are unfortunately beyond our control.

Payment method

It is quick, easy and secure to pay for your purchases online, using a credit or debit card. The cards we accept are VISA, Mastercard, Maestro, Solo and Electron. When asked to supply your card details, you will be moved into a secure area of the site, and the padlock symbol will appear at the bottom of your browser. We use 128 bit SSL encryption which means your information is extremely safe. If you prefer you may supply your card details over the telephone, or by fax, using our contact details set out below. You may also pay for your purchases by sending a cheque for the total amount to the postal address listed in our contact details below. However, this will take a little longer, as we will wait until your cheque has been received and funds cleared before dispatching your item. We will not charge for any item until it is ready to be dispatched.

Contact Details

If you have any queries please feel free to call our Order Hotline on 01452 741151 where our friendly staff will be happy to help.

Tax Charges

VAT at 17.5% is included in our prices for all orders in the UK and European Union.

Returns Policy

In the unlikely event that when you receive your order it is damaged or faulty please contact us and we will arrange to have a replacement sent out to you. You will have to pay to return your original item, but we will refund your postage costs when we send the replacement. If for any reason you change your mind, you may return your item to us unopened, in its original packaging, within 7 days, and we will provide a full refund excluding postage costs.

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: Firstly to process your order/enquiry, and secondly to provide you with the best possible service. We may use the information to keep you informed of features, services, products, promotions, and special offers. We will not pass your information to any third parties without your consent. The type of information we will collect about you includes: Name, Address, Phone Number, Email Address, Credit/Debit card details. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct them promptly. The personal information which we hold will be held securely, in accordance with our internal security policy and the law.

Copyright and Trademarks

All site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this site are the copyright of Whitminster Trading Co. Ltd and its affiliates, or their content and technology providers. All rights reserved. All brand names, product names, and titles used in this site are trademarks or trade names of their respective holders. No permission is given in respect of the use of any of these names or titles and moreover any such use may constitute an infringement of the holder’s rights.